E-mail and e-Consult service

Please do not e-mail us directly with private or confidential medical information.  This is not a secure channel.  Please contact us via the e-Consult service instead. 

This is available via the online form found half way down the home page. Just click on the blue e-Consult box and follow the instructions.  This is a secure way of contacting us and the system will direct you appropriately.  If you need GP advice, you will receive a response the following working day and they will arrange any follow up or consultation that may be required.

Research project

If you'd like to take part in a research study about data sharing, please look at our Reseach page.

Face coverings and hand washing

In line with Government recommendations, if you are entering the surgery premises, please wear a face covering.  we also now have hand washing facilities at the entrance doors.  Please wash your hands when entering and leaving the building.


Patient Access Update

If you access our online services, Patient Access has started to offer private services through the portal.  These services are in no way endorsed by or connected to the practice.  patient access are also updating their security and shortly when you log in you will be asked to provide a 5 digit pin number.

Repeat medication

Pharmacies are taking longer to dispense medication due to supply issues.  Please allow 7 days before collecting your medication or check with the pharmacy.

Online booking

We have been advised not to offer online booking for face to face appointments for the time being.  Appointments are for telephone consultations only so please leave a contact number.  The GP or nurse will telephone you as close to the appointed time as possible.  However, they will not be able to call multiple times if they cannot speak to you.



Information about the national data opt-out programme can be found at: or telephone 0300 303 5678

Mobile telephone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.  If you provide us with a mobile telephone number we will assume you are happy to use this to contact you unless you tell us otherwise.


Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Non NHS work 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc. Please note there may be charges for these private services, so please ask.


Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

Smoking and E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.


Latest News

Flu Vaccination Update

Patients who are eligible for a free flu vaccination have now been contacted by letter or text message.

If you are planning a face to face consultation with a Nurse or GP after 11th September you can have your vaccination at that appointment. If not please book a flu appointment online or by contacting reception. We have flu clinics on 15th, 22nd and 30th September.

When you attend one of these clinics we have changed arrangements to protect patients and staff according to Covid guidelines. Please can you observe the following, to protect us all:

  • Do not come to the surgery if you are ill and have any of the symptoms of Covid
  • Arrive only a few minutes before your appointment time
  • If there is a queue, please join it. You will not have to wait long but if you need to queue outside, the side entrance to the hospital will provide cover if it is wet
  • On entering the building please wear a mask or face covering if you can and use the hand sanitiser provided
  • Tell the receptionist at the entrance that you have arrived
  • We have a one way system in place so while you are in the queue please remove outer clothing and roll up your sleeves
  • You will be directed to a clinician when it is your turn
  • Please do not ask the clinician about any other problems, flu vaccinations only
  • Leave as quickly as you can after you have been vaccinated
  • Please observe social distancing rules keeping 2 metres apart at all times and follow the route indicated by staff and notices

We have dedicated flu appointments for patients aged 2 years to 17 years who are eligible for flu vaccination and for patients who are unable to stand and wait to be seen at a flu clinic.

We have bought you a vaccine and recommend that you have it, but if you decide you do not wish to this year, please let us know by e-mail at

Please note that people in the 50-64-year old age group will not be vaccinated until after those at risk which may be in January, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Manage your health and wellbeing at home

Find out more at:

Coronavirus update

Details and updates on Coronavirus and the UK response are changing daily.  For the latest information please visit the NHS website below.

We are currently open but request that patients with high temperatures or a cough or patients living with others that have these symptoms DO NOT visit the Practice.  You can access 111 online or phone if you have either of those symptoms, or are isolating and require further advice.

We are also working to government guidelines with regard to issuing medication so please do not request your prescriptions early.


Health News from the BBC and the NHS

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