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Covid-19 Vaccination Update

The Primary Care Centre is now being used for Covid Vaccinations for patients for registered with Practices within the local area.  The Sele Medical Practice are also continuing to maintain a full service of care for our own patients.  This means all our team are working under considerable pressure and we appreciate your patience during this time. 

Patients are being invited in for Covid vaccination by telephone because of the short time frame we have from receiving the vaccine to its expiry date.  Ideally we would like to send a text to allow you to book an appointment yourself via a link.  This means you also get confirmation and a reminder of your appointment. If you do not respond to this or we do not have a mobile number for you, we will call your landline.  If we have no telephone number we will contact you via letter. Rest assured we will do our utmost to make sure everyone gets invited in, as and when they become eligible according to government criteria. Please help us by providing a mobile number if we have not already got one on your records.  For elderly patients, if they prefer we can message a family member or friend if they are happy to let them arrange their appointment for them. You can supply contact details by e-mail to NORCCG.sele-admin@nhs.net or call the surgery on 01434 602237.  Patients who are unable to get in and are housebound will be given the option to be vaccinated at home.

Find out more about the roll out at nhs.uk/covidvaccine

Attending the surgery for a face to face appointment

For routine appointments GP’s will normally hold a telephone consultation first and arrange a face to face appointment with you if needed.  Our Practice Nurses are holding face to face appointments for blood tests and management of patients with a chronic illness.  If you receive a recall from us it is because you are due to see a Nurse and would encourage you to attend if you can.  If you do not wish to come in that is your choice but if at any time you have any concerns regarding your health you can arrange to speak to a Nurse or GP on the telephone or use the eConsult service by selecting the button on the home page. Please do not ignore any changes in your symptoms or new problems just because you do not want to attend the surgery.  It is very important that we do not ignore other health issues during this time because much of the attention is focused on Covid.

We are taking all the precautions we can to keep you safe when you come in to see us. Please can you observe the following, to protect us all:

  • Do not come to the surgery if you are ill, have any of the symptoms of Covid or had a Covid positive test result
  • Arrive only a few minutes before your appointment time
  • Please do not bring children with you if at all possible, unless the appointment is for them
  • On entering the building please wear a mask or face covering if you can and wash your hands or use the hand sanitiser provided
  • Tell the receptionist at the entrance that you have arrived
  • Please observe social distancing rules keeping 2 metres apart at all times
  • Leave as quickly as you can after you have been seen

The Germ Defence website gives scientifically proven practical advice on how your patients can reduce the spread of coronavirus in the home. Please take a look.

www.germdefence.org/index.html?src=A84033

 

Guidance note for patients requesting exemption letters for face coverings

We are aware that some patients might be understandably anxious about the Government’s announcements around the use of face coverings in various public settings. Wearing a face covering in shops and supermarkets in England will also become mandatory from 24 July.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face covering.

The government guidance on exemptions suggests there is no requirement for evidence for exemption; therefore, it is sufficient for an individual to self-declare this.

The responsibility for issuing exemptions for those travelling on public transport lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers themselves to have another reason to be exempted.

Government advice on the use of face coverings can be found here:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

Some people don’t have to wear a face covering including for health, age or equality reasons. Some transport staff may not wear a face covering if it is not required for their job. This would be assessed by the employer not the GP.

If you would like to print out your own exemption card, please click on the link below:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Changes to our telephone line times

With effect from Monday 26 October 2020, our telephone lines will be available between 08.00 and 18.00.  The practice will remain open until 18.30, Monday to Friday.

Confidentiality

Please do not e-mail us directly with private or confidential medical information.  This is not a secure channel.  Please contact us via the e-Consult service instead. 

This is available via the online form found half way down the home page. Just click on the blue e-Consult box and follow the instructions.  This is a secure way of contacting us and the system will direct you appropriately.  If you need GP advice, you will receive a response the following working day and they will arrange any follow up or consultation that may be required.

Mobile telephone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.  If you provide us with a mobile telephone number we will assume you are happy to use this to contact you unless you tell us otherwise.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access

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