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These are available via the online form on this page.  The system will direct you appropriately and if you need GP advice, you will receive a response the following working day.

Online booking

We have been advised not to offer online booking for face to face appointments for the time being.  Appointments are for telephone consultations only so please leave a contact number.  The GP or nurse will telephone you as close to the appointed time as possible.  However, they will not be able to call multiple times if they cannot speak to you.


Bone Health

We have started work with a pharmacist called Lewis Sutherland on a bone health project.  The project will be pro-actively identifying people who may be at risk of having a fracture in future. Lewis will contact people who may benefit from a bone health review to discuss going for a bone density (DEXA) scan at Wansbeck or North Tyneside hospital as a “check up” for their bones.  If the DEXA scan shows that the bones are weaker Lewis will discuss potential treatment options and lifestyle advice to build up bone strength to reduce the risk of fractures in future.

Dr Frankel

We are sorry that, over the past few weeks, we have needed to cancel and rearrange a number of appointments with Dr Frankel.  This is due to family illness which means that sometimes Dr Frankel is unexpectedly not available. Where possible we bring in other GPs to see his patients and we apologise for the disruption this causes, but thank you for your understanding and support. 

How to remove ear wax

Ear wax usually falls out on its own.  If it doesn't, and blocks your ear, put two or three drops of ordinary olive oil into the ear two or three times a day for two to three weeks.  This will work to soften the wax so that it comes out of its own accord (which may happen unnoticed).  If olive oil does not work , you can buy sodium bicarbonate drops from pharmacies and use according to the directions.

Administering  oil or ear drops is best done with the oil at room temperature.  Lie on your side with the affected ear facing up and then gently pull and push your outer ear to work the drops in.  Stay lying down for 10 minutes to allow the drops to soak into the wax.


Tyne Green parkrun is a newly established, weekly 5km event taking place every Saturday morning at 9am at Tyne Green, starting and finishing near the children's play area. 

parkrun is designed to:

improve the health and wellbeing through physical activity, including volunteering

give an opportunity to socialise, make friends and be part of a welcoming community

provide activities that are free, outdoors and accessible to all

The event is for all ages from 4+ organised by local volunteer teams  and once you've registered on the parkrun website, and obtained your bar code, you're ready to head to your local event.

Dr Frankel, Anne Brooks, Teresa Tomlinson, Georgina Robley and Lindsay Sails have participated in the event so far and have found it challenging but enjoyable. 



Download the new NHS App and book appointments and order repeat medication easily from your phone.  Visit for more information


We have had a number of queries relating to medication supplies and the uncertainty around Brexit.

Currently, we do not intend to issue double scripts or increase any medication supplies to patients as this will create the shortages the NHS are trying to avoid. 

We will follow any future guidelines from the NHS and change this policy if we are instructed to do so.

The government is working with pharmaceutical companies, suppliers, and the NHS to make sure patients continue to receive the medication they need if the UK leaves the EU without a deal.

Around three quarters of the medicines and over half the devices and one-use medical products, such as syringes, that the NHS uses, come into the UK via the EU.

The Government has analysed the supply chain, made plans to reduce the risk of disruption, and given instructions to pharmaceutical companies to ensure that they have adequate stocks to cope with any potential delays at the border. We are confident that, if everyone does what they should do, the supply of medicines and other medical supplies will be uninterrupted in the event of exiting the EU without a deal.

This means if your doctor prescribes medicines or special equipment for a health condition, you should still be able to get the treatment you need from your GP or pharmacist.


Occasionally we do experience temporary shortages of specific medicines. If this happens, your doctor will prescribe the best alternative to your usual medication – this is a tried and tested system.

If there are any shortages of particular medicines after EU Exit, the same system will be in place – your doctor will advise you of the best alternative to treat your condition.

This is a UK-wide policy. The Department of Health and Social Care in England is working with counterparts in Scotland, Northern Ireland and Wales to deliver the uninterrupted supplies people expect.


Information about the national data opt-out programme can be found at: or telephone 0300 303 5678

Repeat Prescription requests

We have recently had a significant increase in  the number of prescriptions being requested urgently, i.e. same day.  Our turnaround time for repeat prescriptions is 48 working hours and although we will try, we cannot always comply with same day requests.

Mobile 'phone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.

Symptom Checker

If you would like to check your symptoms to assess what you might like to do next, please click on the link below.

Symptom Checker


Think Pharmacy First

Health advice and treatment can be obtained free of charge (for those eligible) from local pharmacies. 

Conditions such as head lice, mouth ulcers and fungal infections can be treated under this scheme.  You will need to provide evidence of your entitlement to free prescriptions to obtain free treatment but the pharmacist's advice is always free of charge.



Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Urgent Medical Problems

When you request an appointment, our staff may ask you if your problem is urgent.  Feedback suggests that clarification would be helpful for patients.

An urgent problem is something which cannot wait until the next available routine appointment (and is not a 999 emergency).

We will ask patients with urgent problems to come to the practice to be seen at the end of surgery. An example of an urgent problem might be an exacerbation of a chronic condition such as asthma.

Charges for non-NHS work

Please note that we charge for work which is not contracted for by the NHS.  This included certain vaccinations, driver medicals and other reports.  Please see our list of prevailing charges displayed in the surgery.

GP Registrars

This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.

Friends and Family Test

Please click on the patient survey at the bottom of the page to let us know if you'd recommend our practice.  You can also let us know how else we can help you.

Non NHS work


This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc.


Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.


There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access


Waiting Room Blood Pressure Machine

Thanks to the generosity of patient who wishes to remain anonymous, the practice has purchased a BP machine for patients to self check.  This is sited in the waiting room.  Patients will be encouraged to have their blood pressure measured prior to going into a consultation


We can offer a no scalpel vasectomy service in conjunction with Newcastle Hospitals.  Dr Ben Frankel offers this service on a Friday morning, which requires a referral from your GP. Please note that the first appointment is for consent and to arrange the procedure at a future date. This procedure is available to all Tynedale patients. Further details are available by clicking on the vasectomy tab to the right hand side of this screen.


Please see the 'measles' section in further information opposite.

Please call for advice if you think you may have measles or have been in contact with a confirmed case. 

Please do not come to the surgery.

New Parents

Congratulations on the birth of your baby.  We are sure that you will be advised to attend the practice for a six week check with your baby.  Before we can do this, you need to register the baby with the practice.  You will need to look through the information you are given by the hospital, or community midwife, for the baby's NHS number and complete a registration form.


We are sorry that you are sometimes kept waiting beyond your appointment time.  This can happen because patients before you take longer than the 10 minute appointment slot to discuss their problems.

If you have a problem which you think may need longer than 10 minutes, please ask for a double appointment. Similarly, please bring only one problem to a single appointment.

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.


The number to contact urgent care services when the surgery is closed is 111.

SMS Text Reminders and Appointment Confirmations

We are able to send text messages to confirm appointments and to remind patients to attend.  If you provide us with a mobile number we will assume you are happy to have this service.  please let us know if you would prefer to opt out of this.

Prospective Medical Students

For reasons of confidentiality, we do not offer work experience or placements to anyone wishing to pursue medicine as a career.  We would encourage any of our patients seeking this experience, to join our Patient Participation Group to become more involved and gain an insight into some of the current issues in general practice.   

Bus Service

The 683 bus now stops at the main hospital entrance but will also stop, on request, at Hexham Primary Care Centre entrance.

New Patients

We welcome patients moving into the area.  We work in purpose built premises which are fully accessible to everyone.  Please ask for an information leaflet and registration form at reception.




General Information and FAQs

This information is from :

North East Public Health England Centre 2013

What is measles?

 Measles is a viral infection most commonly found in young children who have not been immunised. However, adults can also catch measles if they have not had it before or have not been immunised against it.

 It begins with fever that lasts for a couple of days followed by a cough, runny nose and conjunctivitis (red, sore eyes).

 After a few days a red-brown spotty rash will appear. This starts on the face and upper neck, spreading down the upper body and then extends to the arms, hands, legs and feet.

 After about 5 days the rash starts to fade.

How serious is measles?

 Measles is an unpleasant illness and easily passed from one person to another.

 In some people it can cause complications, such as ear infection, chest infections and even pneumonia.

 In very rare cases some people who get measles can develop serious complications, which can be fatal.

How do you catch measles?

 The measles virus lives in the nose and throat of infected people.

 Measles is caught through direct contact with an infected person, or through the air when he or she coughs or sneezes.

 A person with measles can infect other people from the day before they become unwell until four days after the rash appears.

What to do if you think you have caught measles?

 There is no specific treatment for measles, but the symptoms can be relieved by drinking lots of fluids to replace water lost through the fever. Paracetamol can be used to help reduce the fever if necessary.

 Because measles is so infectious, telephone your local GP Practice or Walk In Centre for advice and further information before attending. Anyone who is very unwell can attend A&E but on arrival must tell staff immediately they may have been in contact with measles.

 Limit your contacts with other people, particularly with:

- pregnant women

- infants under 12 months or children who have not had the MMR vaccine

- people who have weak immune systems

 If you have measles do not go to school or work for four days from when the rash first

appeared and inform your school or employer.

Can you prevent measles?

 Yes. Measles can be prevented by a highly effective vaccine. This is part of the measles-mumps-rubella (MMR) childhood immunisation programme with a first dose at 12 months and a second dose at 3 years 4 months.

 MMR vaccine can be given to babies from 6 months of age when on-going exposure is likely within the family or nursery setting. If given before 12 months of age the two routine doses will still be required.

 The second dose can be given earlier if your child has been in contact with a case of measles or you are travelling to an area where measles is known to be circulating.

 We strongly recommend that everyone over 12 months of age has the MMR vaccine. It is never too late to receive it. If you are not sure whether you or your children need the MMR vaccine, please talk to your doctor, nurse or health visitor.

Can you tell if you’re protected against measles?

 People who have had measles in the past cannot get it again.

 People born before 1970 are likely to have been exposed to measles as a child and have natural immunity.

 People born after 1970 are less likely to have natural immunity and unless they have had two doses of MMR (or another vaccine containing measles) may be at risk of getting measles.

 People who have had two doses of MMR are very unlikely to get measles.

 It is quite safe to have extra doses of MMR, so if there is any doubt, it is better to have an extra dose than to risk not being fully protected.

What if you are pregnant?

 Measles in pregnancy can lead to miscarriage still birth or pre-term delivery.

MMR should not be given to pregnant women so pregnant women who are in contact with cases of measles should seek advice from their doctor.

What if you have a weak immune system?

 People with weak immune systems, such as those receiving treatment for cancer, who have had an organ transplant or who have other serious medical conditions, can become seriously ill if they catch measles. These people should seek medical advice from their GP if they suspect they have come into contact with a case of measles.

Where can I get more information about measles and the MMR vaccine?

 More information about measles is available at:

 Or

from the NHS website at:

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