With effect from Monday 26 October 2020, our telephone lines will be available between 08.00 and 18.00.  the practice will remain open until 18.30, Monday to Friday.

Covid 19 Vaccine

A trial is soon to be started at Synexus, Hexham General Hospital - please see our research page for more details if you are interested in taking part.

E-mail and e-Consult service

Please do not e-mail us directly with private or confidential medical information.  This is not a secure channel.  Please contact us via the e-Consult service instead. 

This is available via the online form found half way down the home page. Just click on the blue e-Consult box and follow the instructions.  This is a secure way of contacting us and the system will direct you appropriately.  If you need GP advice, you will receive a response the following working day and they will arrange any follow up or consultation that may be required.

Research project

If you'd like to take part in a research study about data sharing, please look at our Reseach page.

Face coverings and hand washing

In line with Government recommendations, if you are entering the surgery premises, please wear a face covering.  we also now have hand washing facilities at the entrance doors.  Please wash your hands when entering and leaving the building.


Patient Access Update

If you access our online services, Patient Access has started to offer private services through the portal.  These services are in no way endorsed by or connected to the practice.  patient access are also updating their security and shortly when you log in you will be asked to provide a 5 digit pin number.

Repeat medication

Pharmacies are taking longer to dispense medication due to supply issues.  Please allow 7 days before collecting your medication or check with the pharmacy.

Online booking

We have been advised not to offer online booking for face to face appointments for the time being.  Appointments are for telephone consultations only so please leave a contact number.  The GP or nurse will telephone you as close to the appointed time as possible.  However, they will not be able to call multiple times if they cannot speak to you.



Information about the national data opt-out programme can be found at: or telephone 0300 303 5678

Mobile telephone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.  If you provide us with a mobile telephone number we will assume you are happy to use this to contact you unless you tell us otherwise.


Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Non NHS work 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc. Please note there may be charges for these private services, so please ask.


Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

Smoking and E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.



Covid 19 Vaccine study - at Synexus in Hexham General Hospital

This is a new trial by Novavax (USA) of a vaccine and has seen promising results thus far. The trial is at Phase 3 stage. This trial is being run alongside the National Institute for Health Research. This vaccine has been mentioned several times on the BBC and Sky News


The treatment is a “Recombinant Spike Protein Nanoparticle Vaccine,

with an adjuvant” it replicates the Corona Virus and stimulates the creation of antibodies to create resistance and immunity to the virus.


Volunteers need to be healthy or with stable medical conditions. There are 2 vaccinations, 3-4 weeks apart and then follow-up for up to 12 months from enrolment. Participants will be assessed if they develop symptoms suspicious of COVID-19. Phase 1/2 trials have shown evidence of efficacy and no serious side effects have so far being reported. Participants will need to keep an electronic diary of any symptoms and attend the Hexham site on a number of occasions. Synexus will cover transport/parking costs.

If you are over 18, you may be eligible for the study so if you are interested in taking part, please call:  01434 408750 and quote ref  19009321


Right click and select open hyperlink


CLIMB Study (Clinical Informatics for Mind and Brain Health

IRAS ID: 268811)

The primary objective of this study is to establish patient and public views on the sharing of NHS/HSC identified health data (for clinical purposes) and de-identified health data (for research) across the UK by means of a national survey. Views will be sought on patient and public current understanding of health data sharing, how they would like to see their identifiable health data

shared (or not), with whom they would want their data shared (identifiably for clinical purposes, or in de-identified fashion for research purposes), whether they would be willing to share their mental and physical health data equally, and whether different thresholds should apply to “free text” (narrative) versus structured data. Ideas on designing a single consent form will be sought, so that identifiable health data may be shared across the UK, as well as how sign up to this might be achieved. Finally, views will be sought on data linkage for research, and on a national web portal to sign up to be contacted about health research.

Anyone aged 16 or over can participate using the link below for more details.


Do you know this practice is a research active site?

What does this mean for you?

This could mean that you are invited to take part in research which might happen at the practice or it could be at a local hospital. 

If you agree to take part, and the choice is yours, you will be contributing to advances in treatments, interventions and understanding of diseases. 

You will also be paid any expenses you experience from being involved.

Quotes from patients in this area who have been involved in research:

“Could help people in the future.”

“I thought my researcher was friendly and made me feel comfortable. I like to think I would be helping other people with depression by taking part"

Why does the practice think this is important?  

It shows our commitment to good quality care and how that might be improved. 

It enables the practice to have access to opportunities for patients and sometimes training for staff which otherwise we would not have and through this we are offering a better service to patients.

If you are interested in knowing more about the sorts of things we do here get in touch with Anne Brooks.

  COPD and Asthma 







Monitoring how the practice manages its asthmatic patients to ascertain how severe attacks can be prevented.

COPD management

  Pain Control 


Managing pain control

Mental Health


 None at present 



Observing behaviour on patients newly-diagnosed with Atrial Fibrillation


 Urinary Symptoms


Management of lower urinary tract symptoms in men





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