Appointments

For Urgent Problems call 01434 602237 from 8am to 6pm Monday to Friday

What are ‘urgent’ matters?

• severe pain
• shortness of breath
• any poorly babies or children
• eye problems
• anything particularly worrying you and you feel it cannot wait until the next routine appointment. 

Please let our receptionists know if you are experiencing any of the above so that they can direct you appropriately.

To request a routine appointment in the next 7 days:

• use our online system via the link at the top of this page
• phone us on 01434 602237, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Many of our clinics are run by specially trained Practice Nurses or other qualified staff, so it will not always be necessary for you to see a Doctor.  The receptionists may ask you a few questions when booking an appointment because we will always try and make sure you see the most appropriate clinician.

If you are housebound and need an appointment, we can offer a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

You can book directly into the Saturday hub at the Practice via the link below:

https://nhs.bookings.herohealth.net/app/nhs/424/locations/633

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01434 602237., Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

The practice has a waiting room blood pressure machine. This machine is a highly sophisticated device which takes account of the diameter of your arm, and is tested and calibrated annually.

You will need to be shown how to use the Blood Pressure machine the first time, and it is advisable to check the blood pressure in both arms. Please allow 10-15 minutes extra for this before any appointment you may be attending. You are welcome to check your blood pressure using the machine whenever you are in the surgery. Two readings per year are about right for well controlled blood pressure, or one reading every 4 years for people without blood pressure problems.

Please let the receptionists know that you would like it checking the first time. You can just check it yourself using the machine for future readings but please sit down and rest for 5 minutes before using it so the reading will be accurate.

There are two possible outcomes, depending on whether you have an appointment or not.

Where you do not have an appointment to see anyone afterwards, please pass the printout to the receptionist who will note your details on the result and pass it to the on call GP, if required. You will be contacted if you need to take any further action. Please ensure that you are told which arm to have your blood pressure checked in future. The blood pressure does vary from arm to arm and it is best to always use the same arm for future readings (whether done by somebody, at home, or using the waiting room machine).

Where you do have an appointment with somebody immediately afterwards then please bring the printout to your appointment, and the clinician will advise you about the reading.