Noticeboard

E-mail and e-Consult service

Please do not e-mail us directly with private or confidential medical information.  This is not secure.  Please contact us via the e-Consult service instead. 

This is available via the online form found half way down the home page. Just click on the blue e-Consult box and follow the instructions.  This is a secure way of contacting us and the system will direct you appropriately.  If you need GP advice, you will receive a response the following working day and they will arrange any follow up or consultation that may be required.

Research project

If you'd like to take part in a research study about data sharing, please look at our Reseach page.

Face coverings and hand washing

In line with Government recommendations, if you are entering the surgery premises, please wear a face covering.  we also now have hand washing facilities at the entrance doors.  Please wash your hands when entering and leaving the building.

 

Patient Access Update

If you access our online services, Patient Access has started to offer private services through the portal.  These services are in no way endorsed by or connected to the practice.  patient access are also updating their security and shortly when you log in you will be asked to provide a 5 digit pin number.

Repeat medication

Pharmacies are taking longer to dispense medication due to supply issues.  Please allow 7 days before collecting your medication or check with the pharmacy.

Online booking

We have been advised not to offer online booking for face to face appointments for the time being.  Appointments are for telephone consultations only so please leave a contact number.  The GP or nurse will telephone you as close to the appointed time as possible.  However, they will not be able to call multiple times if they cannot speak to you.

 

 NATIONAL DATA OPT OUT

Information about the national data opt-out programme can be found at:

www.nhs.uk/your-data-matters or telephone 0300 303 5678

Mobile telephone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.  If you provide us with a mobile telephone number we will assume you are happy to use this to contact you unless you tell us otherwise.

Carers

Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Non NHS work 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc. Please note there may be charges for these private services, so please ask.

 

Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

Smoking and E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.

 

Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter

Flu Vaccination Update

 Patients 18 years and over who are eligible for a free flu vaccination will be contacted by letter or text message during the week ending 21st August.

If you are planning a face to face consultation with a Nurse or GP after 11th September you can have your vaccination at that appointment. If not please book a flu appointment online or by contacting reception. We have flu clinics on 15th, 22nd  and 30th September.

When you attend one of these clinics we have changed arrangements to protect patients and staff according to Covid guidelines. Please can you observe the following, to protect us all:

  • Arrive only a few minutes before your appointment time
  • If there is a queue, please join it. You will not have to wait long but if you need to queue outside, the side entrance to the hospital will provide cover if it is wet
  • On entering the building please wear a mask or face covering if you can and use the hand sanitiser provided
  • Tell the receptionist at the entrance that you have arrived
  • We have a one way system in place so while you are in the queue please remove outer clothing and roll up your sleeves
  • You will be directed to a clinician when it is your turn
  • Please do not ask the clinician about any other problems, flu vaccinations only
  • Leave as quickly as you can after you have been vaccinated
  • Please observe social distancing rules keeping 2 metres apart at all times and follow the route indicated by staff and notices

We have bought you a vaccine and recommend that you have it, but if you decide you do not wish to this year, please let us know by e-mail at NORCCG.sele-admin@nhs.net

 

Patients aged 2 years to 17 years who are eligible for flu vaccination will be contacted as soon as we have a confirmed delivery date for the vaccine.

In line with Government recommendations, if you are entering the surgery premises, please wear a face covering.

 

Guidance note for patients requesting exemption letters for face coverings

We are aware that some patients might be understandably anxious about the Government’s announcements around the use of face coverings in various public settings. Wearing a face covering in shops and supermarkets in England will also become mandatory from 24 July.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face covering.

The government guidance on exemptions suggests there is no requirement for evidence for exemption; therefore, it is sufficient for an individual to self-declare this.

The responsibility for issuing exemptions for those travelling on public transport lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers themselves to have another reason to be exempted.

Government advice on the use of face coverings can be found here:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

Some people don’t have to wear a face covering including for health, age or equality reasons. Some transport staff may not wear a face covering if it is not required for their job. This would be assessed by the employer not the GP.

If you would like to print out your own exemption card, please click on the link below:

https://www.keepsafe.org.uk/card

Coronavirus update

Please do not come into the practice unless you have been directed by a GP or nurse to attend a pre-arranged face to face appointment.  You can leave prescription requests in our postbox outside or in the box just inside the door.  If you are entering the building for any reason, please wash your hands as you come in and, if possible, please wear a face covering.

We piloted directly bookable face to face appointments but have found that this has not worked safely so have reverted to telephone calls only.

We have limited waiting room capacity so you may be asked to wait outside until you are called in so that we can make sure the environment is as safe as possible for both GP or nurse and you.  If possible, please wear a protective face covering.

https://www.gov.uk/government/publi...ng/how-to-wear-and-make-a-cloth-face-covering

Please be kind to our staff.  They are as anxious as you.

Details and updates on Coronavirus and the UK response are changing daily.  For the latest information please visit the NHS website below.

https://www.nhs.uk/conditions/coronavirus-covid-19/

Shielding guidance: Shielding information April 2020

We are currently open but request that patients with high temperatures or a new cough or patients living with others that have these symptoms DO NOT visit the Practice. You can access 111 online or phone if you have either of those symptoms, or are isolating and require further advice.

We are also working to government guidelines with regard to issuing medication.  Pharmacies are taking longer than usual to process prescriptions so please factor in dispensing delays when ordering your medication.  Most pharmacies are requesting 7 days' notice.  

Please request your repeat medication online, by telephone or leave the request in our postbox outside. 

Sick notes -

1. Personally affected isolating for seven days

Patients should self-certify for the first seven days as normal if they are unfit to work.

You do not need to contact your GP.

2. Personally affected - remaining unwell for over seven days

If patients remain unwell and unfit to work over seven days, advice is to visit www.111.nhs.uk and complete an online self-assessment. The patient may be asked to call 111 for further advice on the next steps regarding their illness/ fitness to work.

You do not need to contact your GP.

3. Household member affected isolating for fourteen days as per government advice

4. At risk group following government advice

GPs cannot be and are not the gatekeeper of the statutory sick pay system. Employers are responsible for putting in place arrangements for home/remote working where this is possible. Where it is not, the employee may self-certify and return to work following the relevant absence which their employer may authorise as per government advice. Where patients do become unwell during or after this time, point 1 and 2 applies.

You do not need to contact your GP.

PLEASE CONTACT 111 IF YOU NEED URGENT MEDICAL ADVICE WHEN WE ARE CLOSED.  ALWAYS DIAL 999 IN AN EMERGENCY

econsult

Tyne Green Parkrun

Members of the Sele team marshalled at the Tyne Green parkrun on Saturday 21 September.  Parkrun is a free way to increase your activity levels whether you walk or run the 5km course.  The run starts at 9am every Saturday morning.  Give it a go!

Parkrun photo

GP and healthcare assistant appointments are available until 8pm on weekdays and on Saturdays at the Corbridge hub. There are also smear appointments available on the first Saturday of the month and some Wednesday evenings.  Please ask a receptionist.

Please let us know if you aren't able to attend your appointment at this particularly busy time of year as we are likely to be able to offer it to someone else, even at short notice.

There are some instances where time is of the essence and you should ring 999 rather than contacting us:

  • suspected heart attack eg. chest pain, even if you haven't previoulsy had heart problems;
  • sudden and severe shortness of breath
  • loss of consciousness
  • suspected stroke
  • sudden and severe allergic reaction eg. facial swelling or breathing difficulty

Welcome to Sele Medical Practice

To see a doctor in Hexham join us at Sele Medical Practice. Sele is a long established NHS GP practice based in central Hexham, providing a comprehensive range of medical services within a friendly, comfortable and modern purpose-built premises in the Hexham Primary Care Centre. There is an on-site car park, easy access for the less mobile, with all consulting rooms on the ground floor, and facilities for disabled people and families with toddlers and babies.

We pride ourselves on our personal service which includes escorting patients from the waiting area to consulting rooms.

We are actively involved in research and in teaching medical students at various stages of their training. 

We achieve high standards as assessed against the Quality and Outcomes Framework (QOF) and we have a low level of complaints which is why we can be proud of the high standard of service we offer.

If you are new to the Hexham area, please don't wait until you need to see a doctor, register with a GP now. You will be registered with a named GP but you do not have to consult with that particular GP.

The GP Surgery is open, and appointments are usually available, during the opening times listed on this website. To see a doctor or nurse please telephone us or come into the surgery to book an appointment. Our reception is staffed continuously during our opening hours and appointments are available at various times throughout the day, including lunchtimes.

Offering and Promoting Online Services

We currently offer online booking and cancelling of appointments as well as online ordering of repeat medication.

In addition we also offer patients online access to parts of their own medical record.

Even if you have already signed up for prescription and appointment access, we may need to make additional checks before allowing access to medical details.

A leaflet providing more details can be found below, or please ask at reception.  Please consider the information carefully before requesting access and note that a GP may refuse a request if they consider it in the patients best interest to do so.

Information for Patients regarding on line access to medical records

If you would like to apply for online access to book appointments or order repeat medication we do not require 2 forms of ID.  please complete the form below and email it to NORCCG.sele-admin@nhs.net, post it to us or drop it in at reception.  we will then post your login details out to you.

If you wish to view more detail of your medical record please complete the form and bring into reception with 2 forms of ID, at least one of which must be photo ID.  We also have a form if you wish to apply for proxy access to other patients record.

Application form to access medical record online

Application for proxy on line access to another patients medical record

 


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(Site updated 06/08/2020)
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