E-mail and e-Consult service
Please do not e-mail us directly with private or confidential medical information. This is not secure. Please contact us via the e-Consult service instead.
This is available via the online form found half way down the home page. Just click on the blue e-Consult box and follow the instructions. This is a secure way of contacting us and the system will direct you appropriately. If you need GP advice, you will receive a response the following working day and they will arrange any follow up or consultation that may be required.
If you'd like to take part in a research study about data sharing, please look at our Reseach page.
Face coverings and hand washing
In line with Government recommendations, if you are entering the surgery premises, please wear a face covering. we also now have hand washing facilities at the entrance doors. Please wash your hands when entering and leaving the building.
Patient Access Update
If you access our online services, Patient Access has started to offer private services through the portal. These services are in no way endorsed by or connected to the practice. patient access are also updating their security and shortly when you log in you will be asked to provide a 5 digit pin number.
Pharmacies are taking longer to dispense medication due to supply issues. Please allow 7 days before collecting your medication or check with the pharmacy.
We have been advised not to offer online booking for face to face appointments for the time being. Appointments are for telephone consultations only so please leave a contact number. The GP or nurse will telephone you as close to the appointed time as possible. However, they will not be able to call multiple times if they cannot speak to you.
NATIONAL DATA OPT OUT
Information about the national data opt-out programme can be found at:
www.nhs.uk/your-data-matters or telephone 0300 303 5678
Mobile telephone numbers
Please make sure we have your up to date contact details. We use mobile phone numbers to send appointment reminders and other appropriate messages. If you provide us with a mobile telephone number we will assume you are happy to use this to contact you unless you tell us otherwise.
Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.
Non NHS work
This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc. Please note there may be charges for these private services, so please ask.
Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.
Smoking and E-cigarettes
There is a blanket no smoking policy in the Primary Care Centre and Hospital site. This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.
Online Booking and Medication Requests
To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team. for full details regarding security and consent please select item 4 in further information on the right of our home page
Application form for online access
Visitor Tansport for Wansbeck and North Tyneside
If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit. To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.