Noticeboard

Telephones

With effect from Monday 26 October 2020, our telephone lines will be available between 08.00 and 18.00.  the practice will remain open until 18.30, Monday to Friday.

Covid 19 Vaccine

A trial is soon to be started at Synexus, Hexham General Hospital - please see our research page for more details if you are interested in taking part.

E-mail and e-Consult service

Please do not e-mail us directly with private or confidential medical information.  This is not a secure channel.  Please contact us via the e-Consult service instead. 

This is available via the online form found half way down the home page. Just click on the blue e-Consult box and follow the instructions.  This is a secure way of contacting us and the system will direct you appropriately.  If you need GP advice, you will receive a response the following working day and they will arrange any follow up or consultation that may be required.

Research project

If you'd like to take part in a research study about data sharing, please look at our Reseach page.

Face coverings and hand washing

In line with Government recommendations, if you are entering the surgery premises, please wear a face covering.  we also now have hand washing facilities at the entrance doors.  Please wash your hands when entering and leaving the building.

 

Patient Access Update

If you access our online services, Patient Access has started to offer private services through the portal.  These services are in no way endorsed by or connected to the practice.  patient access are also updating their security and shortly when you log in you will be asked to provide a 5 digit pin number.

Repeat medication

Pharmacies are taking longer to dispense medication due to supply issues.  Please allow 7 days before collecting your medication or check with the pharmacy.

Online booking

We have been advised not to offer online booking for face to face appointments for the time being.  Appointments are for telephone consultations only so please leave a contact number.  The GP or nurse will telephone you as close to the appointed time as possible.  However, they will not be able to call multiple times if they cannot speak to you.

 

 NATIONAL DATA OPT OUT

Information about the national data opt-out programme can be found at:

www.nhs.uk/your-data-matters or telephone 0300 303 5678

Mobile telephone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.  If you provide us with a mobile telephone number we will assume you are happy to use this to contact you unless you tell us otherwise.

Carers

Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Non NHS work 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc. Please note there may be charges for these private services, so please ask.

 

Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

Smoking and E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.

 

Flu Vaccinations

Flu Vaccination Update

We, in common with most practices, are experiencing unprecedented levels of demand and are struggling to obtain our supplies of flu vaccine despite regular contact with the vaccine suppliers.  Our current situation regarding vaccine depends on your age.  Please remember we can only give you a vaccine if you are eligible and have received either a letter or text from us.

 

6 months to 17 years

We have this vaccine in stock, so please make an appointment for your child or children.  This does not include those in reception to year 7 will be vaccinated at school.

 

18 to 64 years

We have just received a limited supply of vaccine, so please book an appointment. 

 

65 years and over

We have no vaccine at present but hope we should get a delivery early November.

 

50 to 64 years who are not in an at risk group

We have not heard yet how this group of patients is to be vaccinated but it is unlikely that the vaccine will be available until December at the earliest.

 

We apologise for any inconvenience or distress caused, as we are fully aware of the public health messages which are encouraging everyone at risk to be vaccinated.  Unfortunately, these issues are outside our control.  In the meantime, the local pharmacies may be able to offer you a vaccination as they are able to access supplies which we are not able to.

We have changed arrangements to protect patients and staff according to Covid guidelines. Please can you observe the following, to protect us all:

  • Do not come to the surgery if you are ill and have any of the symptoms of Covid
  • Arrive only a few minutes before your appointment time
  • On entering the building please wear a mask or face covering if you can and wash your hands or use the hand sanitiser provided
  • Tell the receptionist at the entrance that you have arrived
  • Leave as quickly as you can after you have been vaccinated
  • Please observe social distancing rules keeping 2 metres apart at all times.

To make it easier to book an appointment and if you do not already have an online login to make an appointment and order repeat medication, please complete the application form below or you can request a form by telephone on 01434 602237 or e-mail. NORCCG.sele-admin@nhs.net

Application for online login

Return the completed form by e-mail, post or at reception and your login details will be sent out to you.

 

 



 
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