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Noticeboard

Repeat Prescription requests

We have recently had a significant increase in  the number of prescriptions being requested urgently, i.e. same day.  Our turnaround time for repeat prescriptions is 48 working hours and although we will try, we cannot always comply with same day requests.

Stoptober 2018

You can find held to stop smoking by calling the Northumberland Stop Smoking Service on 01670 813135 or visiting https://northumbria.nhs.uk/our-services/healthy-living/stop-smoking

Mobile 'phone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.

Symptom Checker

If you would like to check your symptoms to assess what you might like to do next, please click on the link below.

Symptom Checker

Think Pharmacy First

Health advice and treatment can be obtained free of charge (for those eligible) from local pharmacies. 

Conditions such as head lice, mouth ulcers and fungal infections can be treated under this scheme.  You will need to provide evidence of your entitlement to free prescriptions to obtain free treatment but the pharmacist's advice is always free of charge.

 

Seasonal Flu Vaccination

 

We now have flu vaccine available.  Please book an appointment in one of our clinics.

 

Hearing Aid Repairs

From Monday 11th September 2017 the drop in session for hearing aid repairs will stop and will become an appointments only.  To book call 0191 223 1044, select option 2 or e-mail: tnu-tr.audiology@nhs.net

Carers

Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Urgent Medical Problems

When you request an appointment, our staff may ask you if your problem is urgent.  Feedback suggests that clarification would be helpful for patients.

An urgent problem is something which cannot wait until the next available routine appointment (and is not a 999 emergency).

We will ask patients with urgent problems to come to the practice to be seen at the end of surgery. An example of an urgent problem might be an exacerbation of a chronic condition such as asthma.

Charges for non-NHS work

Please note that we charge for work which is not contracted for by the NHS.  This included certain vaccinations, driver medicals and other reports.  Please see our list of prevailing charges displayed in the surgery.

GP Registrars

This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.

Friends and Family Test

Please click on the patient survey at the bottom of the page to let us know if you'd recommend our practice.  You can also let us know how else we can help you.

Non NHS work

 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc.

 

Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Car Parking

Northumbria Healthcare trust manages the car parking and is aware of issues with car parking on site.  We apologise for any difficulties.

Online Booking and Medication Requests

We currently have 1336 patients signed up for our online services.  Please speak to one of our reception team if you would like to use these facilities too.

GP2GP

The practice now uses this secure system to transfer medical records when registering with us or registering elsewhere from May this year.  This forms part of our contractual obligations with the NHS. 

PLEASE TAKE CARE WHEN GIVING OUT PERSONAL DETAILS OVER THE PHONE.  CHECK THAT YOU ARE GIVING OUT DETAILS ONLY TO THOSE THAT SHOULD HAVE THEM.  ANY OF OUR STAFF ARE HAPPY FOR YOU TO CALL US BACK TO VERIFY THEIR IDENTITY.

Waiting Room Blood Pressure Machine

Thanks to the generosity of patient who wishes to remain anonymous, the practice has purchased a BP machine for patients to self check.  This is sited in the waiting room.  Patients will be encouraged to have their blood pressure measured prior to going into a consultation

 VASECTOMY

We can now offer a no scalpel vasectomy service in conjunction with Newcastle Hospitals.  Dr Ben Frankel offers this service on a Friday morning, which requires a referral from your GP. Please note that the first appointment is for consent and to arrange the procedure at a future date. This procedure is available to all Tynedale patients. Further details are available by clicking on the vasectomy tab to the right hand side of this screen.

MEASLES

Please see the 'measles' section in further information opposite.

Please call for advice if you think you may have measles or have been in contact with a confirmed case. 

Please do not come to the surgery.

New Parents

Congratulations on the birth of your baby.  We are sure that you will be advised to attend the practice for a six week check with your baby.  Before we can do this, you need to register the baby with the practice.  You will need to look through the information you are given by the hospital, or community midwife, for the baby's NHS number and complete a registration form.

Appointments

We are sorry that you are sometimes kept waiting beyond your appointment time.  This can happen because patients before you take longer than the 10 minute appointment slot to discuss their problems.

If you have a problem which you think may need longer than 10 minutes, please ask for a double appointment. Similarly, please bring only one problem to a single appointment.

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.

111

The number to contact urgent care services when the surgery is closed is 111.

TRAVEL SERVICES

Sele Medical Practice is Hexham's only registered Yellow Fever vaccination centre.  We can offer yellow fever vaccination at a cost of £50 to anyone, not just our patients.

We offer a full travel service* for all our registered patients.  Please complete a travel schedule and then make an appointment to see a practice nurse.

* Subject to vaccine availability.  This applies particularly to Rabies, Japanese Encephalitis and Yellow Fever.

SMS Text Reminders and Appointment Confirmations

We are able to send text messages to confirm appointments and to remind patients to attend.  If you want to sign up for the service, please complete a registration form.

Sign_up_form.doc 

This service is free for patients and free for us to send the messages to you.

Missed calls

If we ring you, we will either leave a message or will call you back.  If we call you and the number  on callback is 01434 613099, you will hear a message stating that we have called and that we will contact you again.  If we have not left a message, please do not expect reception to know who has called you as it was likely to have been a clinician or a member of the administration team and they will call you again. 

Prospective Medical Students

For reasons of confidentiality, we do not offer work experience or placements to anyone wishing to pursue medicine as a career.  We would encourage any of our patients seeking this experience, to join our Patient Participation Group to become more involved and gain an insight into some of the current issues in general practice.   

Bus Service

The 683 bus now stops at the main hospital entrance but will also stop, on request, at Hexham Primary Care Centre entrance.

New Patients

We welcome patients moving into the area.  We work in purpose built premises which are fully accessible to everyone.  Please ask for an information leaflet and registration form at reception.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer?  In doing this patients trigger a charge of £59. 

Measles

Measles

General Information and FAQs

This information is from :

North East Public Health England Centre 2013

What is measles?

 Measles is a viral infection most commonly found in young children who have not been immunised. However, adults can also catch measles if they have not had it before or have not been immunised against it.

 It begins with fever that lasts for a couple of days followed by a cough, runny nose and conjunctivitis (red, sore eyes).

 After a few days a red-brown spotty rash will appear. This starts on the face and upper neck, spreading down the upper body and then extends to the arms, hands, legs and feet.

 After about 5 days the rash starts to fade.

How serious is measles?

 Measles is an unpleasant illness and easily passed from one person to another.

 In some people it can cause complications, such as ear infection, chest infections and even pneumonia.

 In very rare cases some people who get measles can develop serious complications, which can be fatal.

How do you catch measles?

 The measles virus lives in the nose and throat of infected people.

 Measles is caught through direct contact with an infected person, or through the air when he or she coughs or sneezes.

 A person with measles can infect other people from the day before they become unwell until four days after the rash appears.

What to do if you think you have caught measles?

 There is no specific treatment for measles, but the symptoms can be relieved by drinking lots of fluids to replace water lost through the fever. Paracetamol can be used to help reduce the fever if necessary.

 Because measles is so infectious, telephone your local GP Practice or Walk In Centre for advice and further information before attending. Anyone who is very unwell can attend A&E but on arrival must tell staff immediately they may have been in contact with measles.

 Limit your contacts with other people, particularly with:

- pregnant women

- infants under 12 months or children who have not had the MMR vaccine

- people who have weak immune systems

 If you have measles do not go to school or work for four days from when the rash first

appeared and inform your school or employer.

Can you prevent measles?

 Yes. Measles can be prevented by a highly effective vaccine. This is part of the measles-mumps-rubella (MMR) childhood immunisation programme with a first dose at 12 months and a second dose at 3 years 4 months.

 MMR vaccine can be given to babies from 6 months of age when on-going exposure is likely within the family or nursery setting. If given before 12 months of age the two routine doses will still be required.

 The second dose can be given earlier if your child has been in contact with a case of measles or you are travelling to an area where measles is known to be circulating.

 We strongly recommend that everyone over 12 months of age has the MMR vaccine. It is never too late to receive it. If you are not sure whether you or your children need the MMR vaccine, please talk to your doctor, nurse or health visitor.

Can you tell if you’re protected against measles?

 People who have had measles in the past cannot get it again.

 People born before 1970 are likely to have been exposed to measles as a child and have natural immunity.

 People born after 1970 are less likely to have natural immunity and unless they have had two doses of MMR (or another vaccine containing measles) may be at risk of getting measles.

 People who have had two doses of MMR are very unlikely to get measles.

 It is quite safe to have extra doses of MMR, so if there is any doubt, it is better to have an extra dose than to risk not being fully protected.

What if you are pregnant?

 Measles in pregnancy can lead to miscarriage still birth or pre-term delivery.

MMR should not be given to pregnant women so pregnant women who are in contact with cases of measles should seek advice from their doctor.

What if you have a weak immune system?

 People with weak immune systems, such as those receiving treatment for cancer, who have had an organ transplant or who have other serious medical conditions, can become seriously ill if they catch measles. These people should seek medical advice from their GP if they suspect they have come into contact with a case of measles.

Where can I get more information about measles and the MMR vaccine?

 More information about measles is available at: www.hpa.org.uk/infections/topics_az/measles/background.htm

 Or

from the NHS website at: www.nhs.uk/conditions/Measles/Pages/Introduction.aspx



 
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