This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Paramedic Home Visits

We are piloting a service with NEAS who will carry out some of our home visits on behalf of our GPs.

Breast Screening Programme

The local breast screening team is working in our area at the moment.  Women aged between 50 and 70 will be invited to attend.  Some women aged 47-49 and 71-73 may also be invited as part of a research study to assess whether it would be beneficial to expand the programme.

Please do attend your screening appointment or rearrange if the appointment you are sent is not convenient.  It is very important that you have this screening carried out.

Repeat Prescription requests

We have recently had a significant increase in  the number of prescriptions being requested urgently, i.e. same day.  Our turnaround time for repeat prescriptions is 48 working hours and although we will try, we cannot always comply with same day requests.

Mobile 'phone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.

Symptom Checker

If you would like to check your symptoms to assess what you might like to do next, please click on the link below.

Symptom Checker

Think Pharmacy First

Health advice and treatment can be obtained free of charge (for those eligible) from local pharmacies. 

Conditions such as head lice, mouth ulcers and fungal infections can be treated under this scheme.  You will need to provide evidence of your entitlement to free prescriptions to obtain free treatment but the pharmacist's advice is always free of charge.

 

Seasonal Flu Vaccination

 

We now have flu vaccine available.  Please book an appointment in one of our clinics.

 

Hearing Aid Repairs

From Monday 11th September 2017 the drop in session for hearing aid repairs will stop and will become an appointments only.  To book call 0191 223 1044, select option 2 or e-mail: tnu-tr.audiology@nhs.net

Carers

Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Urgent Medical Problems

When you request an appointment, our staff may ask you if your problem is urgent.  Feedback suggests that clarification would be helpful for patients.

An urgent problem is something which cannot wait until the next available routine appointment (and is not a 999 emergency).

We will ask patients with urgent problems to come to the practice to be seen at the end of surgery. An example of an urgent problem might be an exacerbation of a chronic condition such as asthma.

Charges for non-NHS work

Please note that we charge for work which is not contracted for by the NHS.  This included certain vaccinations, driver medicals and other reports.  Please see our list of prevailing charges displayed in the surgery.

GP Registrars

This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.

Friends and Family Test

Please click on the patient survey at the bottom of the page to let us know if you'd recommend our practice.  You can also let us know how else we can help you.

Non NHS work

 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc.

 

Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Car Parking

Northumbria Healthcare trust manages the car parking and is aware of issues with car parking on site.  We apologise for any difficulties.

Online Booking and Medication Requests

We currently have 1336 patients signed up for our online services.  Please speak to one of our reception team if you would like to use these facilities too.

GP2GP

The practice now uses this secure system to transfer medical records when registering with us or registering elsewhere from May this year.  This forms part of our contractual obligations with the NHS. 

PLEASE TAKE CARE WHEN GIVING OUT PERSONAL DETAILS OVER THE PHONE.  CHECK THAT YOU ARE GIVING OUT DETAILS ONLY TO THOSE THAT SHOULD HAVE THEM.  ANY OF OUR STAFF ARE HAPPY FOR YOU TO CALL US BACK TO VERIFY THEIR IDENTITY.

Waiting Room Blood Pressure Machine

Thanks to the generosity of patient who wishes to remain anonymous, the practice has purchased a BP machine for patients to self check.  This is sited in the waiting room.  Patients will be encouraged to have their blood pressure measured prior to going into a consultation

 VASECTOMY

We can now offer a no scalpel vasectomy service in conjunction with Newcastle Hospitals.  Dr Ben Frankel offers this service on a Friday morning, which requires a referral from your GP. Please note that the first appointment is for consent and to arrange the procedure at a future date. This procedure is available to all Tynedale patients. Further details are available by clicking on the vasectomy tab to the right hand side of this screen.

MEASLES

Please see the 'measles' section in further information opposite.

Please call for advice if you think you may have measles or have been in contact with a confirmed case. 

Please do not come to the surgery.

New Parents

Congratulations on the birth of your baby.  We are sure that you will be advised to attend the practice for a six week check with your baby.  Before we can do this, you need to register the baby with the practice.  You will need to look through the information you are given by the hospital, or community midwife, for the baby's NHS number and complete a registration form.

Appointments

We are sorry that you are sometimes kept waiting beyond your appointment time.  This can happen because patients before you take longer than the 10 minute appointment slot to discuss their problems.

If you have a problem which you think may need longer than 10 minutes, please ask for a double appointment. Similarly, please bring only one problem to a single appointment.

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.

111

The number to contact urgent care services when the surgery is closed is 111.

TRAVEL SERVICES

Sele Medical Practice is Hexham's only registered Yellow Fever vaccination centre.  We can offer yellow fever vaccination at a cost of £50 to anyone, not just our patients.

We offer a full travel service* for all our registered patients.  Please complete a travel schedule and then make an appointment to see a practice nurse.

* Subject to vaccine availability.  This applies particularly to Rabies, Japanese Encephalitis and Yellow Fever.

SMS Text Reminders and Appointment Confirmations

We are able to send text messages to confirm appointments and to remind patients to attend.  If you want to sign up for the service, please complete a registration form.

Sign_up_form.doc 

This service is free for patients and free for us to send the messages to you.

Missed calls

If we ring you, we will either leave a message or will call you back.  If we call you and the number  on callback is 01434 613099, you will hear a message stating that we have called and that we will contact you again.  If we have not left a message, please do not expect reception to know who has called you as it was likely to have been a clinician or a member of the administration team and they will call you again. 

Prospective Medical Students

For reasons of confidentiality, we do not offer work experience or placements to anyone wishing to pursue medicine as a career.  We would encourage any of our patients seeking this experience, to join our Patient Participation Group to become more involved and gain an insight into some of the current issues in general practice.   

Bus Service

The 683 bus now stops at the main hospital entrance but will also stop, on request, at Hexham Primary Care Centre entrance.

New Patients

We welcome patients moving into the area.  We work in purpose built premises which are fully accessible to everyone.  Please ask for an information leaflet and registration form at reception.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer?  In doing this patients trigger a charge of £59. 

GDPR, Data protection, confidentiality, access to your medical records, national data opt out and your choices for data sharing

confidentialGeneral Data Protection Regulation (GDPR) and Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. Details of our privacy policy, why we keep information about you, how we use that information and how who we share it with can be found in the links below.

Sele Medical Practice PRIVACY NOTICE

Confidentiality Notice

Access to Patient Information

Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality with regard to patient information. Your medical history is/will be recorded on the practice computer system in line with national guidance and sometimes in paper records. Very strict security measures on the clinical system ensure that authorised users only access these records.

We are not able to give any information about a patient to a relative,  friend or other third party for example an insurance company or solicitor unless we have a recent signed consent form from the patient allowing us release specific information to a named person.

Patient consent form for release of medical records

Access to your own medical records either to view, obtain copies or on-line.

Patients are entitled to see the information we hold about them either on the computer or in their paper records.  Depending on the type of request made there may be a fee payable or we may need photo ID before online access can be granted.  Information and application forms can be found in the documents below.

Information about access to your medical records

Patient application to access their own medical record

Online access

Information on Online Access to your Computer Held Medical Record

Application Form for Online Access to Computer Held Medical Record

Application for Proxy Access to Computer Held Medical Records

Summary Care Record

summary care recordThere is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to support emergency doctors and nurses so they can help you when you contact them if the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, SCR will be available for other staff who work in the NHS.  They will be able to access it along with information from hospitals, out of hours services, and specialists letters that may also be on your SCR.

Your information will be extracted from practices such as ours and held on central NHS databases.   

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

For further information visit the Connecting for Health Website or contact the Summary Care Record information line on 0300 123 3020.

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

Summary care Record Opt out form

National Data Opt Out Programme and your choices

You have the right to object to:

  • Information being shared between those who are providing you with direct care however this may affect the care you receive.
  • Identifiable information being shared with NHS Digital for clinical audit or reasons other than provision of your care. This is called a Type 1 objection available only until 2020.       NHS Digital has developed a National Data Opt Programme. If you would like more information or wish to opt out of your data being used you can go to www.nhs.uk/my-data-choice, call 0300 303 5678 or speak to us at the practice.
  • You can opt out of public health national screening programmes at https://www.gov.uk/government/publications/opting-out-of-the=nhs-popuation-screening-programmes or speak to us at the practice.

 You are not able to object to:

  • NHS digital holding your demographic data if you wish to receive NHS care or to them sharing this with the Home office if thought necessary
  • Legitimate data being shared for safeguarding or public health reasons to prevent or protect people from harm.
  • Information being shared with CQC when required for regulatory functions.
  • Data being shared if it is required by law.

How we communicate with you and your choices

We routinely contact you by letter or telephone and increasingly will use text messages and e-mail. If you have provided us with a landline telephone number, mobile telephone number or e-mail address we will assume you are happy for us to use these methods to contact you unless you tell us otherwise. Please let us know if you wish to opt out of communication by any these methods.

 

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the classes of information the practice intends to routinely make available.

Freedom of Information Fact Sheet

 

Comments and Suggestions

We are always interested to hear comments and suggestions regarding any aspect of our medical practice group. Please put these in writing to the Business Manager.

 

Complaints and Compliments

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria.

Although we hope that you do not have cause to complain about the service you receive from our surgery, should you wish to do so please obtain an information leaflet and form from the Reception Desk or download details from the link below and forward to our Business Manager, Anne Brooks.

Our aim is to give you the highest possible standard of service, we will try to deal swiftly with any problem that may occur.

Information and Form for Registering a Complaint

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

GP_consult

 

Help Us to Help You

  • Please avoid telephoning during peak times 8-9 am and 2-3pm for non-urgent matters
  • Please treat all doctors and practice staff with the same courtesy and respect you would expect to receive.

 

Zero Tolerance

We all aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour. A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.

The staff in our practices have the right to work in an environment free from violent and threatening or abusive behaviour and everything will be done to protect that right.

At no time will any violent, threatening or abusive behaviour be tolerated in our practices. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website