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Noticeboard

FLU VACCINATIONS for 2019

We will be offering three types of flu vaccine again this year. We have our flu vaccine for patients aged 65 years and over in stock now and delivery of vaccine for eligible patients aged 18 years to 64 years has been delayed until w/e 18th October

We can give your vaccination at a routine GP or Nurse appointment if you are being seen soon or you can just turn up at our open clinic on Tuesday 29th October between 8.30am to 12.30pm.  Alternatively, we have 5 min flu vaccination appointments available to book. Please make sure you book the correct flu appointment for your age as appointment availability is based on vaccine delivery dates.

We expect vaccine for patients aged 2 to 17 years to be available sometime mid October.  We will contact eligible patients directly when we have a confirmed date.

Flu vaccine is available free for anyone over 65 years of age and those who suffer from chronic heart, vascular, respiratory, renal or liver disease, Diabetes, degenerative neurological disease. learning disabilities or those who are pregnant or immunocompromised.  Carers may also be eligible. To check whether you are eligible please call the surgery.

Nasal flu vaccine will be available to patients aged 2 to 17 years at risk and any child aged 2 or 3 on 1st September.

School children in Reception and up to and including year 6 will be vaccinated at school.

To make it easier to book an appointment and if you do not already have an online login to make an appointment and order repeat medication, please complete the application form below or you can request a form by telephone on 01434 602237 or e-mail. NORCCG.sele-admin@nhs.net

Application for online login

Return the completed form by e-mail, post or at reception and your login details will be sent out to you.

How to remove ear wax

Ear wax usually falls out on its own.  If it doesn't, and blocks your ear, put two or three drops of ordinary olive oil into the ear two or three times a day for two to three weeks.  This will work to soften the wax so that it comes out of its own accord (which may happen unnoticed).  If olive oil does not work , you can buy sodium bicarbonate drops from pharmacies and use according to the directions.

Administering  oil or ear drops is best done with the oil at room temperature.  Lie on your side with the affected ear facing up and then gently pull and push your outer ear to work the drops in.  Stay lying down for 10 minutes to allow the drops to soak into the wax.

Parkrun

Tyne Green parkrun is a newly established, weekly 5km event taking place every Saturday morning at 9am at Tyne Green, starting and finishing near the children's play area. 

parkrun is designed to:

improve the health and wellbeing through physical activity, including volunteering

give an opportunity to socialise, make friends and be part of a welcoming community

provide activities that are free, outdoors and accessible to all

The event is for all ages from 4+ organised by local volunteer teams  and once you've registered on the parkrun website, and obtained your bar code, you're ready to head to your local event.

Dr Frankel, Anne Brooks, Teresa Tomlinson, Georgina Robley and Lindsay Sails have participated in the event so far and have found it challenging but enjoyable. 

 

NEW NHS App

Download the new NHS App and book appointments and order repeat medication easily from your phone.  Visit www.nhs.uk/nhsapp for more information

MEDICATION SUPPLIES AND BREXIT

We have had a number of queries relating to medication supplies and the uncertainty around Brexit.

Currently, we do not intend to issue double scripts or increase any medication supplies to patients as this will create the shortages the NHS are trying to avoid. 

We will follow any future guidelines from the NHS and change this policy if we are instructed to do so.

The government is working with pharmaceutical companies, suppliers, and the NHS to make sure patients continue to receive the medication they need if the UK leaves the EU without a deal.

Around three quarters of the medicines and over half the devices and one-use medical products, such as syringes, that the NHS uses, come into the UK via the EU.

The Government has analysed the supply chain, made plans to reduce the risk of disruption, and given instructions to pharmaceutical companies to ensure that they have adequate stocks to cope with any potential delays at the border. We are confident that, if everyone does what they should do, the supply of medicines and other medical supplies will be uninterrupted in the event of exiting the EU without a deal.

This means if your doctor prescribes medicines or special equipment for a health condition, you should still be able to get the treatment you need from your GP or pharmacist.

 

Occasionally we do experience temporary shortages of specific medicines. If this happens, your doctor will prescribe the best alternative to your usual medication – this is a tried and tested system.

If there are any shortages of particular medicines after EU Exit, the same system will be in place – your doctor will advise you of the best alternative to treat your condition.

This is a UK-wide policy. The Department of Health and Social Care in England is working with counterparts in Scotland, Northern Ireland and Wales to deliver the uninterrupted supplies people expect.

NATIONAL DATA OPT OUT

Information about the national data opt-out programme can be found at:

www.nhs.uk/your-data-matters or telephone 0300 303 5678

Repeat Prescription requests

We have recently had a significant increase in  the number of prescriptions being requested urgently, i.e. same day.  Our turnaround time for repeat prescriptions is 48 working hours and although we will try, we cannot always comply with same day requests.

Mobile 'phone numbers

Please make sure we have your up to date contact details.  We use mobile phone numbers to send appointment reminders and other appropriate messages.

Symptom Checker

If you would like to check your symptoms to assess what you might like to do next, please click on the link below.

Symptom Checker

 

Think Pharmacy First

Health advice and treatment can be obtained free of charge (for those eligible) from local pharmacies. 

Conditions such as head lice, mouth ulcers and fungal infections can be treated under this scheme.  You will need to provide evidence of your entitlement to free prescriptions to obtain free treatment but the pharmacist's advice is always free of charge.

 

Carers

Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Urgent Medical Problems

When you request an appointment, our staff may ask you if your problem is urgent.  Feedback suggests that clarification would be helpful for patients.

An urgent problem is something which cannot wait until the next available routine appointment (and is not a 999 emergency).

We will ask patients with urgent problems to come to the practice to be seen at the end of surgery. An example of an urgent problem might be an exacerbation of a chronic condition such as asthma.

Charges for non-NHS work

Please note that we charge for work which is not contracted for by the NHS.  This included certain vaccinations, driver medicals and other reports.  Please see our list of prevailing charges displayed in the surgery.

GP Registrars

This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.

Friends and Family Test

Please click on the patient survey at the bottom of the page to let us know if you'd recommend our practice.  You can also let us know how else we can help you.

Non NHS work

 

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc.

 

Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site.  This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Online Booking and Medication Requests

To book appointments and order repeat medication 24 hours a day 7 days a week download an application form or please speak to one of our reception team.  for full details regarding security and consent please select item 4 in further information on the right of our home page

Application form for online access

PLEASE TAKE CARE WHEN GIVING OUT PERSONAL DETAILS OVER THE PHONE.  CHECK THAT YOU ARE GIVING OUT DETAILS ONLY TO THOSE THAT SHOULD HAVE THEM.  ANY OF OUR STAFF ARE HAPPY FOR YOU TO CALL US BACK TO VERIFY THEIR IDENTITY.

Waiting Room Blood Pressure Machine

Thanks to the generosity of patient who wishes to remain anonymous, the practice has purchased a BP machine for patients to self check.  This is sited in the waiting room.  Patients will be encouraged to have their blood pressure measured prior to going into a consultation

 VASECTOMY

We can offer a no scalpel vasectomy service in conjunction with Newcastle Hospitals.  Dr Ben Frankel offers this service on a Friday morning, which requires a referral from your GP. Please note that the first appointment is for consent and to arrange the procedure at a future date. This procedure is available to all Tynedale patients. Further details are available by clicking on the vasectomy tab to the right hand side of this screen.

MEASLES

Please see the 'measles' section in further information opposite.

Please call for advice if you think you may have measles or have been in contact with a confirmed case. 

Please do not come to the surgery.

New Parents

Congratulations on the birth of your baby.  We are sure that you will be advised to attend the practice for a six week check with your baby.  Before we can do this, you need to register the baby with the practice.  You will need to look through the information you are given by the hospital, or community midwife, for the baby's NHS number and complete a registration form.

Appointments

We are sorry that you are sometimes kept waiting beyond your appointment time.  This can happen because patients before you take longer than the 10 minute appointment slot to discuss their problems.

If you have a problem which you think may need longer than 10 minutes, please ask for a double appointment. Similarly, please bring only one problem to a single appointment.

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit.  To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.

111

The number to contact urgent care services when the surgery is closed is 111.

SMS Text Reminders and Appointment Confirmations

We are able to send text messages to confirm appointments and to remind patients to attend.  If you provide us with a mobile number we will assume you are happy to have this service.  please let us know if you would prefer to opt out of this.

Prospective Medical Students

For reasons of confidentiality, we do not offer work experience or placements to anyone wishing to pursue medicine as a career.  We would encourage any of our patients seeking this experience, to join our Patient Participation Group to become more involved and gain an insight into some of the current issues in general practice.   

Bus Service

The 683 bus now stops at the main hospital entrance but will also stop, on request, at Hexham Primary Care Centre entrance.

New Patients

We welcome patients moving into the area.  We work in purpose built premises which are fully accessible to everyone.  Please ask for an information leaflet and registration form at reception.

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PLEASE CONTACT 111 IF YOU NEED URGENT MEDICAL ADVICE WHEN WE ARE CLOSED.  ALWAYS DIAL 999 IN AN EMERGENCY

Tyne Green Parkrun

Members of the Sele team marshalled at the Tyne Green parkrun on Saturday 21 September.  Parkrun is a free way to increase your activity levels whether you walk or run the 5km course.  The run starts at 9am every Saturday morning.  Give it a go!

Parkrun photo

GP and healthcare assistant appointments are available until 8pm on weekdays and on Saturdays at the Corbridge hub. There are also smear appointments available on the first Saturday of the month and some Wednesday evenings.  Please ask a receptionist.

Please let us know if you aren't able to attend your appointment at this particularly busy time of year as we are likely to be able to offer it to someone else, even at short notice.

There are some instances where time is of the essence and you should ring 999 rather than contacting us:

  • suspected heart attack eg. chest pain, even if you haven't previoulsy had heart problems;
  • sudden and severe shortness of breath
  • loss of consciousness
  • suspected stroke
  • sudden and severe allergic reaction eg. facial swelling or breathing difficulty

Welcome to Sele Medical Practice

To see a doctor in Hexham join us at Sele Medical Practice. Sele is a long established NHS GP practice based in central Hexham, providing a comprehensive range of medical services within a friendly, comfortable and modern purpose-built premises in the Hexham Primary Care Centre. There is an on-site car park, easy access for the less mobile, with all consulting rooms on the ground floor, and facilities for disabled people and families with toddlers and babies.

We pride ourselves on our personal service which includes escorting patients from the waiting area to consulting rooms.

We are actively involved in research and in teaching medical students at various stages of their training. 

We achieve high standards as assessed against the Quality and Outcomes Framework (QOF) and we have a low level of complaints which is why we can be proud of the high standard of service we offer.

If you are new to the Hexham area, please don't wait until you need to see a doctor, register with a GP now. You will be registered with a named GP but you do not have to consult with that particular GP.

The GP Surgery is open, and appointments are usually available, during the opening times listed on this website. To see a doctor or nurse please telephone us or come into the surgery to book an appointment. Our reception is staffed continuously during our opening hours and appointments are available at various times throughout the day, including lunchtimes.

Offering and Promoting Online Services

We currently offer online booking and cancelling of appointments as well as online ordering of repeat medication.

In addition we also offer patients online access to parts of their own medical record.

Even if you have already signed up for prescription and appointment access, we may need to make additional checks before allowing access to medical details.

A leaflet providing more details can be found below, or please ask at reception.  Please consider the information carefully before requesting access and note that a GP may refuse a request if they consider it in the patients best interest to do so.

Information for Patients regarding on line access to medical records

If you would like to apply for online access to book appointments or order repeat medication we do not require 2 forms of ID.  please complete the form below and email it to NORCCG.sele-admin@nhs.net, post it to us or drop it in at reception.  we will then post your login details out to you.

If you wish to view more detail of your medical record please complete the form and bring into reception with 2 forms of ID, at least one of which must be photo ID.  We also have a form if you wish to apply for proxy access to other patients record.

Application form to access medical record online

Application for proxy on line access to another patients medical record

 


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(Site updated 21/11/2019)
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